A premium personal assistance service and the back office that runs it: operator time tracking, efficiency and KPI calculation, shift load. The client side covers travel, yachts, private dining, events, health and everyday tasks.
What stood behind the project and which decisions shaped it.
A concierge operates around the clock across dozens of countries. Without tracking workload and operator performance, quality depends on who happens to be on shift. The back office made that dependency manageable.
The interface is built around one idea: a person pays so as not to deal with this themselves. Response speed and the absence of extra steps come first.
Tell us what needs building. We will work through the task and propose a solution.