A concierge system for the closed business club of the Roscongress Foundation: a mobile app for members and a web console for operators. Requests, chats, services, news, events and analytics in one system that also works without an internet connection.
What stood behind the project and which decisions shaped it.
Club members are often on a plane or out of coverage. The app accepts a request offline and delivers it to the operators the moment a connection appears. The member does not think about the network: only about the task.
A service and form builder in the admin panel lets new request types go live the same day. Previously that required shipping a new app version to the stores.
Response time, share of closed requests and the interests of individual members turn concierge work from a craft into a managed process.
Tell us what needs building. We will work through the task and propose a solution.